Hilton Woodcliff Lake

Guest Service Agent

May - August 2019 • Woodcliff Lake, NJ

What I liked

I loved my experience overall, the people I met and the opportunity there was within the Industry.

What I wish was different

the training aspect; I wish there was more training when it came to the POS System OnQ.


"never give up" and "do not take anything to heart" Working as a Guest Service Agent you are working with guests none stop and sometimes they are angry guests. Regardless of what they come to you about you need to kill them with kindness because the GUEST IS ALWAYS RIGHT!
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